Straight talk on what you are paying for, what we will deliver, what we cannot guarantee, and when refunds apply. No legal fluff. The same language we’d use in a Stripe dispute.
Protection is a subscription: $14.99/mo, or $129/yr for the year — the same plan paid once a year instead of every month. You cancel it in two clicks from your dashboard, and your first billing period is refundable in full for 30 days.
GalaxyWarden does not guarantee that any specific attack will be prevented. We remove personal information from data broker websites and scan breach databases for compromised credentials. These actions reduce the data available for common attack patterns documented by the FBI Internet Crime Complaint Center, NIST, and security researchers. Outcomes vary based on individual circumstances. We make no representation that any specific account, transaction, or identity will remain secure. Continue to follow standard security hygiene (unique passwords, two-factor authentication, vigilance against phishing) in addition to using our service.
These are the commitments behind a paid removal plan. We log every step with timestamps, so this is verifiable, not aspirational:
The honest part. Anyone promising you 100% removal across every broker on the internet is lying:
There is one refund policy for every GalaxyWarden product, and it lives on our Refund & Service Guarantee page. That page is the single source of truth. If anything on this page — or any other page, FAQ, checkout screen, or ad — reads differently, the Refund & Service Guarantee controls and we will honor what it says.
Restated here so you don’t have to click through:
Email support@galaxywarden.com from the address on your account and your plan in the subject line, like Refund — Protection. We respond within one business day and process approved refunds within 3–5 business days back to the original payment method.
Full terms, including the Protection subscription’s 30-day first-billing refund and the universal exclusions: Refund & Service Guarantee →
If you file a Stripe chargeback before contacting support, we will respond with the audit trail (TPA signature timestamp, broker filing logs, exposure report delivery timestamp, day-30 verification scan). Stripe typically rules in favor of the merchant when fulfillment is documented to this degree. Save everyone the time and email support@galaxywarden.com first.
One-line summary of what a paid removal plan is. And is not:
Continuous monitoring, automatic re-filing and concierge-guided remediation are all part of the Protection subscription, and they stop when it lapses.
The scan is free and takes 15 seconds — no account, no card. If it finds you, Protection files with 582 companies and files again each time you come back: $14.99/mo, cancel anytime.
Run my free scan →Our marketing describes the connection between publicly-sold broker data and common attack patterns (spear-phishing, SIM-swap, account takeover, identity theft). These connections are well-documented in third-party reporting (FBI Internet Crime Complaint Center, NIST publications, KrebsOnSecurity).
To be clear about what we do and don’t claim:
Our service reduces the data available for common attack patterns. That is a meaningful protective action. It is not a guarantee of attack prevention. Continue to follow standard security hygiene.
This service is provided “as is” without warranties of any kind, express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the service will be uninterrupted or error-free.
To the maximum extent permitted by applicable law, BATECH LLC (operator of GalaxyWarden) disclaims all liability for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages arising from: (a) any failure of the service to prevent an attack, security incident, identity theft, account takeover, financial loss, or unauthorized access; (b) any data broker’s failure to honor a removal request; (c) any reappearance of your data after removal; (d) any decision you make based on information surfaced in your exposure report.
Our total aggregate liability for any claim arising from or related to your use of the service is limited to the amount you paid us for the service in the 12 months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above may not apply to you in full. Where required by law, mandatory consumer protections under your state’s statutes take precedence over the above limitations.
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising from or related to your use of the service shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, except where applicable consumer-protection law of your home state requires a different venue.
Nothing in these terms waives any non-waivable consumer right under your state’s law (including but not limited to the California Consumer Privacy Act / California Privacy Rights Act, the Delete Act, and equivalent statutes in other states).
We act as your authorized agent under CCPA §1798.135(c) and equivalent state statutes when filing removal requests on your behalf. To do this, we collect and process the personal information you provide (name, email, address, phone, identifiers needed for filings).
For the full description of what we collect, how we use it, who we share it with, and how to exercise your privacy rights:
→ Privacy Policy · including the “Do Not Sell or Share My Personal Information” right under CCPA/CPRA.
You can request a copy of your data, request deletion, or revoke our authorized-agent authorization at any time by emailing support@galaxywarden.com.
